Terms of Service

Terms of Service

Mata Digital Limited
PO Box 426, Matamata 3440, New Zealand

These Terms of Service (“Terms”) govern the provision of website hosting, domain name services, marketing, digital advertising, and related services (“Services”) by Mata Digital Limited (“we”, “us”, “our”) to the client (“you”, “your”). By using our Services, you agree to these Terms in full.

1. Scope of Services

We provide website hosting, domain registration and management, DNS, email forwarding, SSL, website development, and digital marketing and advertising (e.g. SEO, Google Ads, Meta Ads, email marketing). We strive to maintain availability but accept no liability for external factors or third-party interruptions.

2. Client Responsibilities

  • Do not share passwords or credentials.
  • Do not send login details via email or unsecured channels.
  • Use strong, secure passwords.
  • Keep software, plugins, and themes up to date.
  • Provide timely information for marketing and approve deliverables promptly.

Failure to comply may result in suspension or termination without refund.

3. Backups and Data

We offer backups on a best-effort basis but make no guarantees regarding completeness or availability. You must maintain your own backups.

4. Domain Names

Domain registration is subject to availability and registrar terms. You are responsible for keeping contact and billing info current. We accept no liability for expired or lost domains if we are not the registrar or have not been explicitly asked to manage them.

5. Payments and Overdue Accounts

  • All invoices must be paid by the due date.
  • Late payments incur 2.5% monthly interest (compounded).
  • We may suspend services and pursue recovery costs.
  • Payments are applied to labour first, then materials or third-party fees.

6. Service Interruptions and Maintenance

We will notify you of planned maintenance where possible. We are not liable for outages due to third-party issues, DDoS, or hardware/software faults. Hosting and marketing results may vary.

7. Marketing and Advertising Services

  • We do not guarantee ROI or specific outcomes.
  • Performance is affected by algorithm changes, budget, and user behaviour.
  • You remain responsible for ad compliance and approvals.
  • We may use anonymised results for promotional use unless otherwise agreed.

8. Security and Indemnity

You indemnify Mata Digital against any loss, claim, or expense resulting from your use of the services, breach of terms, or hosting of unlawful/malicious content.

9. Liability Limitation

To the extent permitted by law, our total liability is limited to the equivalent of one month’s hosting or management fee. We are not liable for consequential loss, loss of income, or loss of data.

10. Termination

We may suspend or terminate services for non-payment, misuse, or breach. Clients may cancel with one month’s notice. No refunds for unused periods.

11. Privacy and Data Protection

We collect only essential data. We do not sell personal information. We comply with the New Zealand Privacy Act 2020 and take reasonable steps to protect your data.

12. Simple Privacy Policy

We collect name, email, and billing details for account and service management. This data is stored securely and only shared when required (e.g. domain registrars). You may request access or corrections at any time. Email: [email protected]

13. Dispute Resolution

Disputes will first be addressed in good faith. If unresolved, we may submit to arbitration under New Zealand law.

14. Consumer Guarantees Act

Where Services are used for business purposes, you agree that the Consumer Guarantees Act 1993 does not apply.

15. Changes to Terms

We may update these Terms at any time. Continued use of our services constitutes acceptance of the updated Terms.

Contact

Mata Digital Limited
PO Box 426
Matamata 3440
New Zealand
[email protected]