Mata Digital for Agencies
The technical website partner behind your agency
Reliable website hosting, responsive technical support, bug fixes and practical advice—without the overhead of expanding your in-house team.
Mata Digital works alongside creative, marketing and digital agencies throughout New Zealand, providing the technical capability they need to confidently support their clients.
We can work quietly behind the scenes under your brand or be introduced as your technical partner. Either way, your client relationship remains yours.
More technical capability, without another full-time hire
Your agency may produce brilliant creative and strategic work, but website problems do not always arrive when your team has capacity.
A broken form, failed update, slow website or urgent launch issue can quickly become your problem—even when it sits outside your core expertise.
That is where Mata Digital can help.
We provide flexible technical support for agencies that need a dependable pair of hands. Bring us in for a one-off issue, overflow development or an ongoing agency partnership.
How we can support your agency
Agency website hosting
Give your clients reliable, professionally managed hosting without having to maintain the infrastructure yourself. We can assist with hosting setup, SSL certificates, Cloudflare configuration, website migrations, monitoring and ongoing management. Our hosting solutions can accommodate everything from straightforward business websites to busy e-commerce platforms.
Technical support and bug fixes
When something stops working, you need someone who can investigate the problem and explain the solution clearly. We troubleshoot website errors, broken forms, plugin conflicts, display problems, failed updates, performance issues and other unexpected technical headaches.
Overflow website development
Need extra development capacity without committing to another permanent team member? Mata Digital can help complete website updates, build new pages, add functionality, implement supplied designs or provide technical input during larger projects.
Website maintenance
We can take care of routine updates, testing, backups, monitoring and general website maintenance, helping you reduce support requests and keep client websites running smoothly.
Migrations and website launches
A smooth launch protects both your work and your agency’s reputation. We can help with hosting migrations, DNS changes, SSL configuration, launch checks, redirects, backups and post-launch monitoring.
Practical technical advice
Sometimes you simply need an experienced technical perspective before recommending a solution to your client. Talk to us about hosting architecture, website platforms, integrations, performance, security, project scope or an unusual client request. We will give you straightforward, commercially practical advice.
Platforms we work with
Our team has experience supporting:
- WordPress and WooCommerce
- Shopify
- SilverStripe
- PHP websites
- Static websites
- Divi and other WordPress page builders
- Cloudflare, DNS and domain configuration
- Third-party forms, tools and website integrations
Not sure whether we can help with a particular platform or problem? Send it through and we will take a look.
Why agencies partner with Mata Digital
We understand agency life
We are an agency too. We understand deadlines, changing client requirements, tight launch windows and the importance of communicating clearly when something goes wrong.
Your clients stay your clients
We respect the relationship you have built. We can work completely behind the scenes or collaborate directly with your client when you ask us to.
Support that adapts to your workload
Use Mata Digital for one-off fixes, ongoing website support, additional project capacity or the technical management of your client hosting portfolio.
New Zealand-based expertise
You will be working with an experienced New Zealand team that understands the local market and is available for real conversations when technical problems become difficult to explain over email.
Straightforward communication
We explain technical issues in plain language, provide realistic recommendations and keep you informed as work progresses.
Hosting experience you can rely on
Mata Digital hosts websites of all sizes, from small business websites to platforms receiving millions of visits.
Unique visitors served
Countries reached
Hosting uptime
How an agency partnership works
Tell us how your agency works
We learn about your services, clients, preferred platforms and the type of technical support you are likely to need.
Agree on the working relationship
We establish how requests will be submitted, who we communicate with, how your agency is represented and what should be treated as a priority.
Send us the work
Bring us a one-off problem, a complete website portfolio or anything in between.
Keep your clients moving
We complete the agreed work and keep your team informed, allowing you to focus on client relationships, creative delivery and growing your agency.
Frequently asked questions
Can Mata Digital work white-label?
Yes. We can operate behind your agency’s brand, or you can introduce us as your trusted technical partner. We will follow the approach that best supports your client relationship.
Can you host websites we have designed or developed?
Yes. We can host websites created by your agency or another development provider. We can also assist with migration, configuration and launch.
Can we use Mata Digital only when we need help?
Yes. Support can range from individual bug fixes and technical advice to ongoing hosting and development assistance.
Will you communicate directly with our clients?
Only when agreed with you. We can communicate entirely through your team or work directly with a client when that is more efficient.
Can you take over an existing hosting portfolio?
Yes. We can assess the websites, identify any migration risks and plan a staged move designed to minimise disruption.
Do you provide urgent support?
Hosting support and monitoring are available 24/7. For development and technical requests, we can agree on priorities and response expectations as part of the agency relationship.
What does agency support cost?
Every agency has a different mix of websites, clients and support requirements. We will recommend an arrangement based on the number and complexity of websites and the level of assistance your team needs.
Add technical capability to your agency
Whether you need reliable hosting for your client portfolio, someone to solve an urgent website problem or a long-term technical partner, Mata Digital is ready to help.
Talk to Tim about where your agency needs support and how we can fit into your existing team.